General Questions


Do you offer free freight? We do not currently offer free freight, but most orders are shipped ship via FedEx Ground. If you have a FedEx or UPS Account Number, please include it in your Note to Seller when you checkout. Our freight costs are determined by number of boxes, box weight and dimensions, and distance traveled. We assure the most cost effective option for shipping.


What is your minimum reorder? Reorders must meet or exceed a $150 minimum. In order to maintain your account status, we ask that you keep a yearly reorder minimum of the following: $1,000 for the brands Lollia, Library of Flowers, & TokyoMilk, $800 for TokyoMilk Dark & TokyoMilk Light, $600 for Love & Toast, and $400 for Poetic License. This will not only ensure your territory protection, but a listing on our store locator as well.


I received damaged items, what do I do next? Please contact your Regional Account Executive or the Customer Experience Team for an immediate resolution at +1-800-896-6398.


What are the requirements for me to stay on the store locator featured on the retail website? You must have a quarterly buy of $250 or higher.


Am I open for another brand? Please contact your sales representative for more information about the different brands you can host in your store.


Can I order samples for my trunk shows and open houses, or break case packs for single items? Yes, we have foil packet samples and perfume vials available for sample display and testing. However, you cannot break case pack quantities when ordering. If you have additional questions, please contact your Regional Account Executive.


What are the fragrance notes of all the fragrances? Fragrance notes are listed on the site for each product.

 

Shipping Details

Shipping is estimated at 15% of the total order cost. You will be billed the actual shipping amount once your items have shipped, and notified if there is any change to your order during processing. An increase to your total order amount will not be applied without your authorization.

What happens after I submit my order?

Within a few minutes you’ll receive an order confirmation that details the products you purchased, your subtotal, tax incurred, shipping charges, and any discounts you may have received.

How do you ship your orders?

We ship our orders using FedEx. Please note that we cannot ship to P.O. Box addresses.

When will I get my order?

Our ground shipping typically takes 2-6 business days for your order to arrive at your door once it has shipped from our warehouse.

To determine the delivery estimate, we allow 1 to 2 business days for processing after you place your order.

Note: We do not ship on Saturdays, Sundays or US holidays.

How do I track my order?

You will receive a shipping confirmation email including your FedEx tracking number. If you have any questions, please do not hesitate to reach to call us: wholesale@margotelena.com.

What are the payment options?

At this time we accept the following methods of payment: Visa, MasterCard, American Express, and Discover.

Shipping to Canada

We ship to Canada via FedEx International Ground with a 6% GST. The average freight estimate is 11.25%. We ship to Canada once per week, usually on Friday. Please note that a street address is required for delivery .

I am an international customer, may I place an order on wholesale.margotelena.com?

At this time, Margot Elena only ships to the United States and Canada. Please call Customer Service for shipping outside the USA at 1-888-896-6398 M-F 8:30AM-5PM MST, or email inquiries@margotelena.com.

I am a domestic retailer, may I sell your product?

We would love to hear from you, please call Customer Service at 1-888-896-6398, or click here to submit an inquiry.

I am an international retailer, may I sell your product?

Margot Elena uses a comprehensive distribution network to work with International retailers. Please call Customer Service for more information at 1-888-896-6398 or send an email inquiry to wholesale@margotelena.com.

Can I change or cancel my order?

Yes, you can cancel an item or order if it has not yet entered the shipping process. Please note that all orders are shipped within 2 business days. To change or cancel your purchase, please call 1-888-663-2827 or send an email inquiry to wholesale@margotelena.com to check on the status of your order.

How do I contact you?

Phone: 1-888-896-6398

Email: wholesale@margotelena.com

Our business hours are M-F 8:30AM-5PM MST.